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Frequently Asked Question

This is my first time purchasing a website. Will you help me through the whole process?

Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.

Do we own the completed website?

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party hosting company. 

How long does it take to finish and complete a website?

Once you provide us with enough content for your website, we typically have the first beta to you within seven to ten business days. We’ve been able to complete projects in as little as fourteen days.

Do I need to have all my content prepared prior to contacting you?

No. We can get started by using dummy content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

I don't see any work examples from my industry. Do you work with all types of businesses?

Our primary focus is working with service oriented business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.

What happens if my site is inaccessible or displays incorrectly?

Contact us immediately. If your site is hosted with us, we can resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end.We’ll let you know the source of the problem so you can contact your host.

How long does it take for someone to respond to an email?

We try our best to respond to all emails within 2 to 4 hours. If you have an emergency, we recommend calling us. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.

Are there any recurring costs involved with owning a website?

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and domain name registration. Our website packages include monthly hosting along with managed maintenance to keep everything running smooth.

What forms of payment do you accept?

We accept all major credit cards and PayPal. Our payment processing is handled by PayPal, and we never store payment information outside of their secured system.

Do you offer a satisfaction guarantee?

We offer a thirty day money back guarantee. If you’re unhappy with our service for any reason within the first thirty days, you are free to terminate your contract with us and we’ll refund your payments. We do not offer refunds for any services after the first thirty days.

Can you help me to get my website to show up on Google?

Yes. It’s almost always possible to get your website to show up for “organic” searches, meaning someone typing in your business name. Every business’s circumstances are unique and the outcome of every SEO strategy is different. 

I want to sell products on my website. Do you build eCommerce websites?

Yes. Our eCommerce solutions are perfect for smaller web stores with under 500 products. We use WooCommerce, the leading WordPress eCommerce platform. We don’t take percentage of transactions, only transaction fees will be from your PayPal payment gateway.

Do I need web hosting?

Yes. This is what makes your website accessible through the Internet. All our website packages include Fully-managed web hosting. Simply put, we take care of everything for you.

Do you offer email accounts with your web hosting?

Bundle email service into web hosting gives you a basic email system. No spam controls, fraud and virus protection and you’re given a very limited storage space. We recommend Google Apps for Work as they provide a level of service almost nobody can match. We’ll set you up on either of these services for no additional charge.

How do I purchase a domain name?

If you don’t have a domain name, we can purchase and register one on your behalf at no additional charge. As long as you’re on a premium package plan, we will automatically renew your domain for you annually for free.

Ready to Start a Project?

Ready to Start a Project?


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© 2021 Mobile Web Co.